Help and FAQ

If you do not find what you're looking for please Contact Us with your question and we'll get right back to you.

What is TippyTales?
TippyTales is an online children's adventure world with books, music, games and fun tools kids can use to make their own books and music. It's all wrapped in a progressive 'game' environment where kids earn points for consuming or creating content! Points can be redeemed for avatar accessories, be used to unlock secret content, and expand their friendship circle. It's really fun!

What age group is TippyTales for?
TippyTales was created for ages 3-10, but open to kids of all ages.

How often is content updated on the site?
Weekly.

How do I sign up?
Click the Join Now button to create a free membership. To use all the cool stuff on the site you can upgrade anytime to a full paid membership.

How much does a membership to TippyTales cost?
We offer 3 membership options:
- $0.99 per month

Why should I pay for membership instead of using a free account?
With a paid membership you gain access to hundreds of books, adventure tales, music, tools, games and more...all for one low price.

What is your refund policy?
Our refund policy is simple...you can cancel any time and we'll send you a check for the unused future pro-rated time on your subscription! Visit the Contact Us page to submit this kind of request.

What forms of payment do you accept?
Mastercard, AMEX, Visa, Discover, and PayPal.
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How do I know that my credit card number is safe?
You payment is processed with Authorize.net, one of the most trusted merchant gateways online today. You can read their security information at www.authorize.net.

Can I buy a subscription as a gift for someone?
Sure! Please create a free account and then visit your Membership Area to purchase a gift certificate. Upon successful payment we will send you an email that you could forward to the recipient. The email is going to have ALL redemption instructions and will be PRINT-friendly (so you could print it and mail it in an envelope if you prefer).

How do I redeem a gift certificate?
It's EASY!!! Create a free account and enter your gift certificate redemption code. Have FUN!

How can I change my payment or general account information?
1. Log in
2. Click "Manage Account"
3. Click "Update Account"
4. Enter your new information
5. Click "Submit"

How do I cancel my membership?
1. Log in
2. Go to "Manage Account"
3. Click "Cancel Account"

Do you share my personal information with anyone?
Never. Please read our Privacy Policy

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